Warranty & After-Sales Service

✈️ Free shipping on orders over NT$3,000

✨ July Limited Offer｜NT$800 off over NT$18,000｜NT$1,500 off over NT$25,000

Become a VIP/VVIP for up to 10% off all items year-round 💎

✈️ Free shipping on orders over NT$3,000

✨ July Limited Offer｜NT$800 off over NT$18,000｜NT$1,500 off over NT$25,000

Become a VIP/VVIP for up to 10% off all items year-round 💎

✈️ Free shipping on orders over NT$3,000

Your Shopping Cart is empty.

${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$ ${{ (item.variation.media ? item.variation.media.alt_translations : item.product.cover_media.alt_translations) | translateModel }}$

{{ childProduct.title_translations | translateModel }}

{{ getChildVariationShorthand(childProduct.child_variation) }}

{{ getSelectedItemDetail(selectedChildProduct, item).childProductName }} x {{ selectedChildProduct.quantity || 1 }}

{{ getSelectedItemDetail(selectedChildProduct, item).childVariationName }}

{{item.quantity}}x NT$0 {{ item.unit_point }} Point

Remove

${{addonItem.product.cover_media.alt_translations | translateModel}}$

{{addonItem.quantity}}x {{ mainConfig.merchantData.base_currency.alternate_symbol + "0" }}

Remove

🎁 Included Items

Each C.H. jewelry piece comes with:
a branded jewelry box, an exclusive warranty card, and a jewelry polishing cloth.

💎 Warranty Information

14K/18K gold items come with a one-year warranty for non-human damage from the date of purchase.
※ Damage caused by human factors (ex. dropping, impact, deformation) or items repaired by third parties are not covered by the warranty.

✨ Lifetime Maintenance Service

Our Taiwan stores offer unlimited lifetime basic maintenance services, including ultrasonic cleaning and bracelet clasp adjustments.
Keep your jewelry looking new and shining bright through every moment.

🛠 After-sales Repair

If the product is out of warranty or not covered, we still offer the following services:

• Professional repairs: stone resetting, soldering, clasp replacement, etc.
• Size adjustment, re-plating, or polishing (for some items)

Charges may apply depending on the service and condition.

🎁 Included Items

💎 Warranty Information

✅ Warranty Coverage Items

❌ Warranty Exclusions

✨ Lifetime Maintenance Service

🛠 After-sales Repair

FAQ Title

If the warranty card is lost, can I still get repairs?

How long does the repair take?

How to care for and clean your jewelry at home?

Is jewelry tarnishing covered by the warranty?

What if I need maintenance or repair but cannot visit the store?