C.H. Jewelry Shopping Information and After-Sales Service
1. About Returns and Exchanges
If you need to return or exchange an item, please contact customer service through the official LINE @ch.studio within 7 days of receiving the product. Purchases made in physical stores and customized items (including custom K-gold colors and sizes) are not eligible for returns or exchanges. Earrings, being personal hygiene products, are also not eligible for returns or exchanges due to hygiene concerns.
- **Returns:** After completing the application, please pack the invoice, product, and any gifts in the original packaging. Once the items are received and inspected for accuracy, a refund will be processed. The actual refund will be completed within 14-20 business days.
- **Exchanges:** After completing the application, please pack the invoice, product, and any gifts in the original packaging. Both the buyer and seller will each bear the cost of shipping once. Once the items are received and inspected for accuracy, the exchange will be processed. Products can only be exchanged once. If the buyer wishes to exchange for a different style, they must choose a product of the same or higher price.
2. About Shipping Methods and Fees
In Taiwan, purchases of NT$3,000 or more qualify for free shipping to convenience stores, and purchases of NT$4,000 or more qualify for free home delivery. In the Asia region, purchases of NT$15,000 or more qualify for free home delivery.
3. After-Sales Service
9K jewelry comes with a three-month warranty, while 14K/18K jewelry comes with a one-year warranty (noticeable human-induced damage may require a quoted repair). All C.H. Jewelry purchases include a lifetime of free ultrasonic maintenance cleaning services. It is recommended to visit the store for cleaning every three to six months.
Contact Us
Customer Service LINE: https://lin.ee/On7AwCM
Company Name ： Converge Halation Ltd.
Tax ID Number：95437539
Tax ID Number：95437539
