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Delivery Policy

Delivery Methods

Logistics Partners:

  • SF Express Home Delivery (Taiwan Main Island, Hong Kong, and Macau)
  • Convenience Stores: 7-11, FamilyMart (Taiwan Main Island, Outer Islands)

Delivery Days/Regions:

  • SF Express Home Delivery:

    • Once the order is ready, shipping takes 1-2 days, and delivery takes 1-2 days.
    • Applicable to Taiwan Main Island and Hong Kong/Macau regions.
  • Convenience Store Pickup:

    • Once the order is ready, shipping takes 1-2 days, and delivery takes 3-5 days.
    • Applicable to Taiwan Main Island and Taiwan Outer Islands.

Shipping Details:

  • After placing an order (excluding the day of ordering), the custom order production time is approximately 10-14 working days to ship (excluding holidays).
  • For urgent orders, please contact customer service via the official LINE @ch.studio.
  • Shipping may be delayed during festive holidays due to increased order volume or force majeure events such as natural disasters.
  • If choosing [Home Delivery]: Actual delivery conditions depend on the courier driver’s route planning; the driver will contact you before delivery.
  • If choosing [Convenience Store]: Please pay attention to the arrival SMS and pick up the goods within 7 days after arrival; failure to pick up without valid reason may result in the customer bearing the cost of lost shipping fees.